FAQ’s

What is your shipping and delivery policy?

Please see our Shipping and Delivery Policy.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is your returns and refunds policy?

Please see our Refunds & Returns Policy.

How can I pay for my orders?

Please see our Payment Methods.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

• The item you ordered did not arrive within the time promised.
• The item you received was not as described.
• The item you received was damaged.